Wellington Airport: Smoothly Transforming Operational Efficiency

The Story

Wanting faster, clearer insights across day-to-day operations

Wellington Airport - an essential gateway for domestic and international travel, prides itself on operational excellence and compliance. Wellington Airport partnered with OneReg to modernise safety reporting, simplify data management, and give leaders faster, clearer insight across day-of-operations activities.

The Context

Compliance for the capital city

Wellington Airport
New Zealand's third busiest airport

Industry
International Airport

Aircraft movements
85,000 annual aircraft movements

Passenger numbers
5.5 million annual passenger movements

The challenge

Despite a strong culture of safety, everyday workflows created friction that slowed decisions and blurred visibility.

Cumbersome data management - Lookup forms weren’t sortable, key fields were hard to compare, and actions were buried in free-text, making trend detection and follow-up work harder than it should be.

Occurrence & wildlife reporting gaps - Field reporting needed to be more accurate and intuitive; wildlife heat-map polygons sometimes rendered inconsistently, weakening hotspot analysis.

UI & navigation pain points - Back-button behaviour and long scrolling disrupted task flow, while caching quirks occasionally led to incorrect manager displays in the org hierarchy.

Controls & oversight needs - Teams wanted clear visual signals when incidents arose, a way to manage subtasks without spawning new forms, more effective risk register usage, and greater visibility into status/release information.

"The user-friendly interface and proactive support from the OneReg team have been invaluable. We can now manage our data more effectively and ensure ongoing compliance with ease. This has only strengthened as we’ve rolled OneReg out to our shift teams - the key reporters of safety data."

- Chris Fox, Manager Safety & Quality Assurance

WHY ONEREG

OneReg was chosen as a platform built for airport operations. The team delivered targeted improvements through codesign, Quarterly Business Reviews (QBRs), and data group sessions - focusing on compliance clarity and everyday usability.

The Solution

Data clarity, secure access, and controls

Data clarity and structure

Introduced sortable lookup forms and reframed actions into structured tables, replacing free-text with fields that can be filtered, compared and trended.
Refreshed comparative graphs so leaders and supervisors can scan for patterns faster.

Occurrence and Wildlife reporting

Streamlined field friendly reporting flows to lift accuracy and ease-of-use.
Fixed polygon rendering on wildlife heat maps to reliably surface hotspots.

Dashboards and controls

Added intuitive colour cues (e.g., red for incident increases) to make trends unmistakable.
Enabled checklists for subtasks, reducing form sprawl and keeping work in one place.
Strengthened the risk register and surfaced status/release information for better change awareness

User experience and access

Resolved navigation/scrolling glitches and addressed hierarchy display issues
Rolled out Single Sign-On (Active Directory) to simplify and secure access at scale

Implementation

Delivery paced to the airport’s operating rhythm.

Configuration and testing cycles involved operational and shift teams, ensuring changes matched real-world use. Joint QBRs kept priorities aligned, while data-group meetings validated that dashboards, fields, and graphs reflected how teams actually investigate, action, and close the loop.

outcomes & impact

A clearer, shared view of safety and operations

With OneReg in place, Wellington Airport now works from a clearer, shared view of safety and operations - without adding process burden.

Sharper visibility of safety metrics and trends, with comparisons and colour cues that draw attention to what’s changed

Easier, more accurate field reporting, improving timeliness and confidence in the data

Assurance on daily execution, with clearer tracking that operational tasks are completed and followed through

Stronger findings management across audits, investigations, and change management - so issues move from detection to closure faster

Whole of organisation participation, extending beyond operations to corporate teams and senior leaders, lifting engagement in the safety system and closing the loop on observations

Wellington Airport

Wanting faster, clearer insights across day-to-day operations

Compliance for the capital city

The challenge

Data clarity, secure access, and controls

Data clarity and structure

Occurrence and Wildlife reporting

Dashboards and controls

User experience and access

Delivery paced to the airport’s operating rhythm.

A clearer, shared view of safety and operations

What’s next?

Other Customer Stoires

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