From paper-era procedures to a live, audit-ready compliance model
Air New Zealand’s Engineering division moved from static, document‑centric processes to a live, governed compliance environment with OneReg. The go‑live marked a major milestone for OneReg’s expansion from airports into the airline sector, validating the platform at national‑carrier scale.
By empowering 100% of engineers as editors, the airline’s subject‑matter experts (SMEs) can now propose and draft procedure updates directly, while reviewers and approvers maintain control. The shift has collapsed change queues, improved traceability, and replaced intermittent “compliance matrix” exercises with continuous rule‑to‑procedure linkage, reducing audit prep from a months‑long hunt to a live view. It also digitises what was once paper‑heavy, so compliance requirements can be completed in a fraction of the time.

Organisation
Air New Zealand - Engineering Division
Users Live
240
Industry
Airline
Use Cases
Engineering policy & procedures, change control, airworthiness documentation and control/scheduling of maintenance operations, regulatory mapping, dashboards, audit readiness

With changing requirements and evolving operations, engineering teams needed to keep procedures aligned with current rules and on-the-ground reality. Large, infrequent “compliance‑matrix” pushes went stale almost as soon as documents changed. Biennial audits meant one to two months of locating various references. Updates to procedures averaged around six months because a small writer/doc‑control team acted as a gate, handoffs created queues, and search depended on knowing arcane document codes.
Andrew Hewitt
General Manager Engineering
Air New Zealand’s Engineering division moved from static, document‑centric processes to a live, governed compliance environment with OneReg. The go‑live marked a major milestone for OneReg’s expansion from airports into the airline sector, validating the platform at national‑carrier scale.
By empowering 100% of engineers as editors, the airline’s subject‑matter experts (SMEs) can now propose and draft procedure updates directly, while reviewers and approvers maintain control. The shift has collapsed change queues, improved traceability, and replaced intermittent “compliance matrix” exercises with continuous rule‑to‑procedure linkage, reducing audit prep from a months‑long hunt to a live view. It also digitises what was once paper‑heavy, so compliance requirements can be completed in a fraction of the time.

Air New Zealand consolidated engineering policies, procedures, airworthiness materials, and maintenance control workflows into OneReg’s governed workspace. The design centres on subject‑matter experts initiating change, while reviewers and approvers preserve quality and compliance. Regulatory mapping connects rules directly to operational content so assurance is continuous rather than reconstructed at audit time.
The rollout aligned platform capabilities with Engineering’s operating model, ensuring the new way of working reflected real‑world responsibilities and rhythms.

The editing bottleneck gave way to SME‑led flow. Cycle times shortened, confidence rose, and audits now start from a live view of rule‑to‑procedure linkage rather than a last‑minute scramble. Digitising paper‑heavy steps means compliance work completes dramatically faster while maintaining control. Traceability is built in: every change has a rationale, a reviewer, and an approver.

Andrew Hewitt
General Manager Engineering